Help & Support

Live Chat Support

Get instant help from our team of trading experts. Available 24/7 for all users.

Email Support

For complex inquiries or account issues, drop us an email. We typically respond within 24 hours.

admin@rigelbot.com

Frequently Asked Questions

How do I connect my broker?

To connect your broker, navigate to the Engine section, click on "Connect Account" and follow the MetaApi integration prompts. You'll need your MT4/MT5 credentials.

How long does it take for a deposit to show up?

Crypto deposits usually take between 5 to 30 minutes depending on network congestion. If your deposit hasn't appeared after an hour, please contact support with your transaction hash.

How do I cancel my subscription?

You can manage your active subscriptions from the billing dashboard. Canceling will stop future billing, but you'll retain access until the end of your current billing cycle.